Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information:

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1.1 Information You Provide

Name

Email address

Phone number

Billing and shipping address

Payment details (processed securely through third-party payment processors)

Any information you submit through customer support or contact forms

 

1.2 Automatically Collected Information

When you use our website, we may collect:

IP address

Device and browser type

Pages viewed

Time and date of visits

Cookies and similar tracking technologies

 

1.3 Sensitive Information

We do not intentionally collect sensitive information. If it is provided accidentally, we will handle it in accordance with the APPs.

 

2. Why We Collect Your Personal Information

We collect your information to:​

• Process and deliver orders

• Communicate with you regarding orders or enquiries

• Provide customer service

• Improve our website, products, and customer experience

• Send marketing communications (you may opt out at any time)

• Prevent fraud and maintain security

• Meet legal and regulatory obligations

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3. How We Use Cookies

We use cookies to:

• Improve site functionality

• Remember your preferences

• Analyse website traffic

• Support personalised advertising

• You may change your browser settings to refuse cookies, though some features may not function properly.​

 

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers: payment processors, shipping/logistics companies, email marketing platforms, website hosts

• Analytics and advertising partners

• Legal or regulatory authorities, if required

• Potential buyers, in the event of a business sale or restructure

• We do not sell your personal information.​

 

5. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification or disclosure

• However, no method of online transmission is 100% secure.

 

6. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if your information is inaccurate or outdated

• To make a request, contact us at hello@harperandsole.com.au - We will respond within a reasonable timeframe as required under the APPs.

 

7. Marketing Communications

We may send marketing emails or messages about updates, products, or promotions.
You may unsubscribe at any time by using the link in the email or contacting us directly.

 

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Support business operations

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Email: hello@harperandsole.com.au
Address: 1/19 Pentridge Blvd, Coburg VIC 3058, Australia